Support

Contact KangarooJackpotLottery

Aussie-based team • Mon–Sun 08:00–22:00 AEST • Adults 18+ in Australia

Ways to reach us

We’re here to help

Phone

For urgent account, payment or security questions.

1800 729 845

Hours: 08:00–22:00 AEST, 7 days.

In-account messages

Secure messaging for verified players.

Log in to message
Best for withdrawal/status updates.

Send a message

Tell us what you need

Send message

By contacting us you agree to our Terms. We’ll reply via your provided email.

Quick help

Popular support topics

Verify your identity

Why we ask for ID (18+), what documents are accepted, and how to speed it up.

See licensing →

Withdrawal status

Understanding “Pending”, “Processing” and “Paid”, and common reasons for delays.

Read payout guide →

Responsible gaming

Set deposit caps, time-outs or self-exclusion at any time from your account.

How limits work →

Security tips

Turn on MFA, manage sessions and avoid phishing to protect your account.

Security 101 →

Visit or write to us

Company details

  • Email: [email protected]
  • Phone: 1800 729 845 (08:00–22:00 AEST)
  • Address: Chadstone – The Fashion Capital, 1341 Dandenong Road, Chadstone VIC 3148, Australia
Open in Maps →

Need to update details?

Log in to manage your account

Change limits, track withdrawals and view messages securely.

18+

Adults Only

This site is intended for persons aged 18 years and over in Australia. Please confirm your age to continue.

No, take me away
Play responsibly. Support: 1800 729 845
KangarooJackpotLottery