Winning is exciting — waiting isn’t. This guide explains what happens after you hit a win: how we confirm results, complete required checks, and move eligible funds to your bank using secure rails.
The payout pipeline at a glance
1) Win confirmation
Your ticket is matched to official results and the prize is credited to your account balance. You’ll see a notification in-app and via email.
2) Security & verification
Age/ID checks (18+) and anti-fraud screening protect both players and the platform. If extra documents are needed, we’ll prompt you in the account hub.
3) Withdrawal request
Choose a verified bank account and enter the amount. You’ll get a tracking reference and status updates.
4) Transfer to bank
Eligible payouts are dispatched via trusted Australian banking rails with transparent progress shown in your dashboard.
What can affect speed?
- First withdrawal? Initial KYC may take longer than subsequent payouts.
- Mismatched details (name, BSB/account) can trigger manual review — double-check before submitting.
- Security flags (multiple devices, rapid changes) may require confirmation for safety.
- Bank processing windows and public holidays can add delay outside our control.
- Large prizes may require additional confirmation steps per our compliance obligations.
Tip: set yourself up once
Verify your identity and add a primary bank account before your first big win. Future payouts typically move faster when details are already confirmed.
Statuses you might see
Pending
We’re running standard checks or awaiting any requested documents.
Processing
Your withdrawal has been queued on secure payment rails and is en route to your bank.
Paid
We’ve sent the funds. Bank display times vary; check your reference in online banking.
Action needed
We need more info (e.g., proof of account ownership). See the in-app message for next steps.
How to keep payouts smooth
- Use your legal name exactly as it appears with your bank.
- Verify once (ID and address) and keep documents up to date.
- One primary bank account reduces checks versus switching often.
- Avoid typos: confirm BSB and account numbers before submitting.
- Watch notifications so requests for information don’t sit unseen.
FAQs
Is there a minimum or maximum?
Minimums and limits may apply and can vary by method and verification level. See the withdrawal page for the latest thresholds before you submit.
Can you pay to a friend’s account?
No. For security and compliance, withdrawals go to bank accounts in the verified player’s name.
Why was my payout paused?
Common reasons: unverified ID, name/bank mismatch, or a security review. Check your dashboard messages for what to provide.
Do fees apply?
We aim to keep withdrawals transparent. If a fee applies for a specific method, it’s shown clearly before you confirm.
